Business Process Outsourcing

Due to increasing market and economic pressures companies are looking to gain more efficient methods of servicing customers operational obligations while maintaining enhanced customer focus. Simply put the one number driver that starts companies down the path of Business Process Outsourcing (BPO) is cost savings.  But there are several main factors that must be taken into consideration for companies to reap the benefits.  First of all what process should be outsourced and how to do it. To do this we collaborate with companies to identify what processes are critical to there core mission and strategy so they can devote more time and effort in these process to help grow their customer base.  These are functions we would target to stay in house. All other processes we deem non value added but necessary (NVABN) for the customer, so those could be excellent candidates for outsourcing.  Processes such as account opening and onboarding, account maintenance, some regulatory obligations such and disputes processing, account closures and reporting processes. We work with clients to setup the required structure to drive these processes for outsourcing.  We identify and break down barriers to assure successful and effective offshore endeavor. Examples of the these barriers we overcome are assurances processes are consistent and standardized, clear process documentation for training and assure there are clear roles and responsibilities established. We help companies there have the proper controls in place to be successful without compromising security. We will work with you to overcome hurdles to assure success.